Privacy Policy
Effective date: 1 January 2026. This policy explains how Exim Index collects, uses, and protects information submitted through this website.
1. Information We Collect
We collect only the information you voluntarily provide: your name, email address, phone number, and the details of your freight enquiry submitted through our contact form.
We also collect standard server log data — IP address, browser type, and page visit timestamps — solely for site security and uptime monitoring.
2. How We Use Your Data
Information you submit is used exclusively to respond to your enquiry, prepare freight quotations, and fulfil any subsequent service agreement you enter into with Exim Index.
We do not use your contact details for unsolicited marketing. If you receive a follow-up from us, it is directly related to your submitted enquiry or an active service contract.
3. Data Sharing and Third Parties
Your data is never sold. It is shared only where operationally necessary — for example, with port authorities, customs agencies, or vessel operators required to process your shipment.
Any third party receiving your data for operational purposes is bound to handle it in accordance with applicable Indian data protection law and to use it solely for the purpose for which it was shared.
4. Data Retention
Enquiry records are retained for up to three years to support any follow-on service or contractual obligation. Log data is purged automatically after 90 days.
5. Your Rights
You may request access to the personal data we hold about you, ask for corrections, or request deletion at any time. We will respond within 30 days of a verified written request.
To exercise any of these rights, write to us at head@exim-index.com with the subject line 'Data Request'. No special form is required.
6. Cookies and Tracking
This website uses only essential session cookies required for the contact form to function. No advertising or analytics cookies are set. No cross-site tracking is employed.
7. Policy Updates
We may update this policy when our data practices change. The revised effective date at the top of this page will reflect the latest version. Continued use of the site constitutes acceptance.
8. Contact for Privacy Matters
For any privacy-related question or data request, contact us directly: head@exim-index.com or +91 7379243537. Exim Index, Gandhidham, Gujarat, India.